You asked, we listened. Now, you can respond to online reviews on Google and Facebook directly from your ReviewTrackers dashboard.
This means that you don’t need to open multiple tabs or log into various accounts just to respond to reviews on Google and Facebook, which happen to be the two sites where you can find the fastest-growing, most valuable, and most actionable reviews.
Why is it important for your business to respond to reviews?
According to Cornell University research, revenue increases as the number of your responses to reviews increases.
Our own research also found that 51.7 percent of customers who post online reviews or feedback expect a response in 7 days or less.
And third-party research has shown that responding to more than 50 percent of your reviews can increase your Net Promoter Score (NPS) by an average of 1.4 points.
Get started today! Read our step-by-step guides:
- How to integrate your Google My Business account to respond to reviews
- How to integrate your Facebook account to respond to reviews
As you respond to reviews from the most popular review sites directly from the app, remember that you can also manage “Response” status and workflow, ensuring every review gets a prompt response.
If you have any questions or concerns, please don’t hesitate to reach out to your Customer Success Manager.