Since the start of the year, we here at ReviewTrackers have been working on innovative new ways for you to get more customer feedback — and faster.
These efforts led to the series of new product capabilities that I talked about in last month’s issue.
This month, I am so excited to share with you even more amazing news: SMS Campaigns are here! Now you can send review requests via text messages — a highly anticipated feature that so many of our customers asked for.
- 70 percent of reviews have come after a business has requested reviews. (Source)
- Reviews from review requests produce higher ratings (average of 4.34 stars) than unprompted reviews (3.89 stars)
- One of our early adopters has already had great success with the Review Request SMS campaigns — connecting with their customers in a more personal, immediate way.
Speaking of innovations on mobile, we’re also introducing our all-new Android app!
Never again miss out on a new review or report — even when you’re away from your desk and in your Uber on the way home. ReviewTrackers is now available on Google Play Store, which means you can now monitor, filter, and respond to reviews on the go using your Android phone and tablet. Click here to download the app!
(Using an iPhone or iPad? We got you covered. Click here to install the ReviewTrackers iOS app on your device.)
Lastly, we also produced a new help video on Google and Facebook integrations. It contains all the information you need to start responding to your most important reviews from within the ReviewTrackers dashboard. Please do check it out!
Questions? Need help? Simply reach out to your Customer Success Manager, who will always be more than glad to help.
Enjoy the rest of the summer!
P.S.: ReviewTrackers is hosting a webinar with Emma, the email marketing platform company, on August 17, 2017 at 2 PM CT.
Join us at the webinar to learn the latest goals, trends, and challenges driving today’s marketers — plus advice and solutions from top industry leaders. To register, visit: https://attendee.gotowebinar.com/register/9165749215701278466.