As promised, we are powering the highly popular Feedback and Review Request Tool with all-new capabilities. That way, you can accelerate your customer-first transformation and enjoy new ways to connect with the Voice of the Customer!
New Feedback Types: Actionable quantitative data from… smiley faces 😃
New emotion-rooted feedback types like faces (😊/😞) and thumbs (👍🏻/👎🏻) empower your customers to share their feedback in the way they (or you) prefer. These work with the all-new (and more customizable than ever) Feedback and Review Request landing page templates, as well as your SMS campaigns.
(Just contact your Customer Success Manager to learn how you can add SMS Campaigns to your account.)
Kiosk Mode: Capture feedback at the point of sale and care
Request reviews in a more personal, immediate way and improve the quality of customer feedback obtained at the point of sale.
Kiosk Mode is simple and easy to use. During checkout or towards the end of a customer’s visit, you hand over a device, like an iPad or tablet, to your customer so that they can fill out a short form. Any feedback they share is instantly and automatically added to your ReviewTrackers dashboard.
Not only is Kiosk Mode a great new way to capture actionable insights just moments after the crucial sales or care experience; it’s also a valuable opportunity for your business to further strengthen your customer relationships.
A device with Kiosk Mode activated will not ask your customers to log in and write an online review on the spot. This minimizes privacy and security concerns, while also preventing reviews from being generated using the same IP address. Of course, customers who are happy to recommend and review your business are automatically sent a review request, which they can act on at their own convenience and using their own device.
Can’t wait to try it out? Contact your Customer Success Manager today to learn how you can add Kiosk Mode to your account.