We’re on a mission to make 2017 your best year ever. Here are 5 review management resolutions to help you build a 5-star reputation and start the year right.
Resolution 1: Speed up your support time and respond quickly to reviews — positive and negative — using our free review response templates. (Just fill in the blanks!)
According to our survey, 52 percent of your customers expect a review response in 7 days or less. Other research studies have also found that responding to reviews in a timely manner leads to improved sales and revenue. Failure to respond — at all — can be costly, leading to lower review scores and overall ratings.
Not getting enough feedback? Reach out to customers and just ask. It works! According to research, 70 percent of reviews actually come from review request e-mails. By using the Feedback and Review Request tools, you can generate the kind of social proof that helps drive sales — while also improving your search engine performance, brand visibility, and customer engagement levels.
Resolution 3: Expanding your business in 2017? Add new locations to ReviewTrackers by reaching out to your Customer Success Manager.
Congrats on your continued growth! Make the process of adding new locations hassle-free. Some sites will require specific location URL structures, but that shouldn’t be something you have to worry about. We can add all the new URLs for you!
Resolution 4: Spread the word! Share your best and latest 5-star reviews on social media. With permission, tag the happy customer — so they can share your post to friends and repost the review on their own profiles!
Did you know that shared positive reviews have more value than price and brand combined? Keep this in mind when you try to maximize the power of social media. To help you get started, here’s a step-by-step guide on how to share your best reviews on Facebook and Twitter.
Resolution 5: Dig into your holiday reviews. Check Trending Topics to achieve a deeper understanding of customer feedback, helping you transform your data into insights and opportunities for improvement.
With Trending Topics, you can extract additional information from free-form customer feedback, including sentiment data and emotion (which aren’t always easy to pin down). It also eliminates blind spots and biases that may not be readily apparent when simply collecting data.