The popular Review and Feedback Request tool will soon become, simply, The Ask Tool: the smartest way to generate new reviews and capture valuable customer feedback.
Ask with ReviewTrackers will allow you to create and send emails or text messages to generate new reviews, as well as capture the kind of feedback essential to gaining a better understanding of the customer experience.
Ask with ReviewTrackers includes intelligent workflow features designed to make customer feedback management a breeze. Here are some of the things you’ll love:
Give voice to the Voice of the Customer. Put ReviewTrackers’ powerful surveying capabilities to work. Capture feedback through email, SMS, or at the point of sale and care with Kiosk Mode. Collect actionable quantitative data from custom feedback types like star ratings, Net Promoter Score, and even emojis. Or leverage our friendly API for endless customization possibilities.
Fire up your biggest fans. With the new Smart Suggest feature, you can identify the review sites where you can benefit from getting more reviews, so you can direct your advocates to sharing their positive experiences there.
Optimize your campaign results. Now, with Ask with ReviewTrackers, you can automate the follow-up with scheduled reminders and drip campaigns. Don’t worry: over-solicitation prevention technology helps you keep your email list clean.
Questions? Contact your Customer Success Manager today to learn more.