Capturing valuable feedback by directly requesting it from customers is a key business challenge facing even the most customer-centric companies.
Asking for customer feedback the right way and at the right time is crucial. This is why we here at ReviewTrackers have recently focused our efforts on helping you achieve the best possible results from your review and feedback request campaigns.
In this month’s newsletter issue, we're announcing “Ask with ReviewTrackers" an important update coming soon to our popular review and feedback request tool. and (still) the smartest way for you to generate new reviews and capture valuable customer feedback.
Ask with ReviewTrackers generates and analyzes data in order to accurately find your most loyal customers. Get to know them up close and learn about their experiences using built-in survey tools, SMS and email campaign performance metrics, and sentiment analysis features.
We have also updated the Campaign Metrics report, so you can drill down on your requests data and gain insights essential to getting more feedback faster.
Lastly, we introduce Oversolicit Prevention technology to keep your email list clean, as well as prevent review and feedback requests from being sent to the same customer too often. Hopefully this helps yield greater ROI on your campaigns!
Questions? Need help? Reach out to your Customer Success Manager today; they’re always glad to hear from you!
Oh, and Happy Halloween!