As promised, we have revamped the popular “Review and Feedback Request” feature and relaunched it as The Ask Tool.
It’s (still) the smartest way to generate new reviews and capture valuable customer feedback. Now, when you log into your ReviewTrackers account, you’ll see the new Ask tab in place of the old Request Reviews tab.
Packed with intelligent workflow features, the Ask Tool allows you to generate new reviews by sending emails or text messages. Simply set up your preferences and automatically capture the kind of feedback essential to gaining a better understanding of the customer experience.
- Give voice to the Voice of the Customer. Put ReviewTrackers’ powerful surveying capabilities to work. Capture feedback through email, SMS, or at the point of sale and care with Kiosk Mode. Collect actionable quantitative data from custom feedback types like star ratings, Net Promoter Score, and even emojis. Or leverage our friendly API for endless customization possibilities.
- Fire up your biggest fans. With the new Smart Suggest feature, we identify the review sites where you can benefit from getting more reviews, so you can direct your advocates to sharing their positive experiences there.
- Optimize your campaign results. Now, with Ask with ReviewTrackers, over-solicitation prevention technology helps you keep your email list clean.
Along with the relaunch, we have updated all the Help Center articles about asking for reviews and feedback.
And, in case you missed it, here’s a video recording of the Ask Tool webinar that we held earlier this month, hosted by our product marketing manager Brian Sparker.