We're sorry to hear you're not receiving your review alerts. We take email deliverability very seriously and want to make sure to resolve this quickly. There could be a few different scenarios causing this. Let’s run through them below.
First, check to see what date the review was left. Was this review left before we set up your account?
During the on-boarding process, our system does an initial scan to pull in some of your historical data. We don’t send email alerts for these old reviews because often times there so many that your inbox would unfriend us. So, if the review in question was a historical review, we wouldn’t have sent an email alert. However, you should receive email alerts going forward for any new reviews you receive.
If this review was posted after our historical scan, let's follow these steps to make sure your notifications are setup correctly.
Check your Spam/Junk folders: There is a chance that our email alerts are ending up there! Take a peek and if you do find our emails, add us as a trusted sender/contact so we hit your inbox from now on.
Check to make sure your email address is correct.
From your profile drop-down box on the right hand side of the main navigation bar, select “Profile”. Is your email address correct? If not, make sure to fix that and click “Update”.
Check with your Account Owner or Admin to make sure they've enabled your alerts. If you are an Account Owner or Admin, you can confirm this by visiting Settings > Alerts.
Check with your email server/provider to make sure ReviewTrackers email address is "white listed."
Our email notifications contain the entire review within the body of the email. It's possible that the review contained words that your email server considered spam and blocked us. Please ask your email provider to "white list" the email domain, email@example.com.
Once you've done that, please reach out to firstname.lastname@example.org so that we can make sure to clear you from our unsubscribed/blocked list.
If none of these troubleshooting steps have resolved the missing review alerts or you have questions, please email email@example.com and we'll be happy to help!
PRO TIP: Did you know that you can change the frequency or type of reviews you receive alerts for? Follow this step-by-step guide for setting customized review alerts.