The “Dashboard” is the place for each user to see detailed review insights, trends, and review site comparisons by location, group of locations, or all locations, complete with interactive graphs and downloadable reports.
Filter Navigation Bar
When a user first selects the Dashboard tab it will display, by default, the last 6 months of review data for all locations assigned to them. However, using the filter navigation bar, a user can change the data shown to reflect the location(s) and date range of their choice.
Click here for more details on how to use the filter navigation bar.
Once you’ve selected the location(s) and date range of your choice, the graphs will display with the data below.
All graphs are interactive, which means you can click on a segment of the graph to see the reviews that correlate with that data point shown.
Here, you can see a month-to-month comparison of the location(s) with either “Average Ratings” or “Number of Reviews”.
If there was an improvement from the previous month, the Months tab will turn green as the mouse moves over it. If there was a decline, it will turn red. If the decline is 10% or more, a red exclamation point will appear.
Quickly see the highest and lowest performing locations across your entire company, or from a certain group or date range.
You can also download a detailed CSV report to see how all of your locations rank, along with their average rating and number of reviews for a specified time frame.
“Your Current Stats” Graph
Take a glance your current stats for the location(s) and date range chosen.
“PDF Report” will instantly create and download a report, which includes the graphs as well as the reviews (from the date range you chose earlier) in a PDF file.
“Last 500 Reviews” will instantly create and download a report that includes the reviews for the selected date range (limited to 500 reviews) in an Excel file.
“All your Reviews” can take up to 15 minutes to generate. Once created, the report will be attached to an email and sent to you. It will include all the reviews we’ve collected (including historical review data from the initial scan) in an Excel file.
Pro Tip: If you’re interested in viewing reviews based on “negative or positive” sentiment, or other specific key items, we suggest using the Excel reports and sorting the columns of data according to your points of interest. (Organizing your reviews based on positive and negative sentiment, for example, can be done by sorting the column containing your online ratings, with 1 as negative, 3 as neutral, and 5 as positive.)
Review Sources Graph
This chart displays a list of all the review sites we've collected reviews from, for the previously selected time frame and location(s), so that you can understand where people are talking about your location(s) the most. It calculates the percentages based on the number of reviews per site.
The review sites shown will also vary based on the location(s) industry. For example, if you’re tracking reviews of a car dealership, you’re probably going to see auto industry review sites like DealerRater and Cars.com listed among the popular sites.
This bar graph gives the total number of each star rating across all review sites, based on the filtered date range and location(s). This is a great place to see a particular location or group of locations’ overall star rating across all review sites.
Keep in mind that the total number of reviews listed are only reviews that have a star rating. Some review sites, such as Foursquare, don’t implement a star rating system, so their review count won’t be included.
Pro Tip: See a location doing poorly? How about creating a campaign to increase positive reviews for that particular location(s)? Try using the feedback or review request tool along with this how-to guide filled with tips and tricks for getting more positive reviews.
“How are people rating you by source” Graph
This list graph shows the overall reputation status of your location(s), including the total number of reviews and average star rating across all review sites based on the filtered date range.
These are all interactive, so you can click on any site’s data and see all the reviews that correlate with this site, location(s), and date range.
Pro Tip: This is a great way to see your top performing review profiles, as well as the ones that need improvement. You can use the feedback and review request tool to build up your ratings on the low-performing review profiles.
Trending Topics will measure which words and phrases are mentioned most often by customers in your online reviews. The more often a phrase appears, the larger the bubble.
It also indicates the overall sentiment behind each phrase based on the context of each occurrence and applies a corresponding color. As you may have guessed, a red bubble has a negative connotation while a green bubble means you’re doing something right. For more info on how the Trending Topics feature works, check out this article.