We’ve recently made a change to our CSV upload that will allow us to continue to improve and enhance the Ask Tool experience for you - including the future ability for personalization. Having said that, you’ll now need to reformat your CSV a bit before the upload can be successful.
We made it easy for you to format your CSV by offering you a template! Go ahead and click the button you see in the image below, “Download Template.”
The only difference as you can see in the image below, is that we are now offering First Name, Last Name, Email, and Phone Number columns. Personalization is on its way, so stay tuned for that enhancement to go live. In the interim, you can remove those columns (or leave them blank) and safely upload from the Email or Phone Number columns depending on preferred your request medium (text message requests will only be sent from accounts that are paying SMS customers, if you would like to add SMS Requests to your account, please reach out to your CSM at firstname.lastname@example.org).