ReviewTrackers’ Dashboard 2.0 has been designed from the ground up to quickly deliver the most important and relevant information to dashboard users. Featuring a clean and modern look, the new ReviewTrackers dashboard will enable a more complete understanding of key data and trends.
The dashboard is the hub of the ReviewTrackers system and is the first thing you see when you log into the system - it brings together a high level view of your review data, helps you spot trends in sentiment, and draws attention to areas that need improvement.
We wanted to make sure we designed the dashboard as a tool you could use to more effectively understand what is happening in the business, save you time and prompt/educate the storytelling you do with more custom/business specific reports/dashboards that you may be building internally for your leadership teams. We also wanted to build something that effectively guides you to the most appropriate actions, whether that is responding to reviews, requesting additional reviews, or uncovering deeper insights.
The new dashboard provides you:
- A clearer view of the most important data and trends: average rating, total reviews, response rate and response time, allowing for more efficient analysis.
- Location score trends, which showcase which locations are showing the greatest movement (positive or negative) in score, highlighting which locations could use improvement or commendation.
- Easier-to-understand trending keywords. Provided by our proprietary artificial intelligence engine, these keywords help your team understand not only what customers are talking about, but also how they really feel.
See below for a breakdown of each section of your ReviewTrackers Dashboard 2.0:
As you can see below, you continue to have the same filtering options and the ability to filter by group, location, and (custom) time frame. Remember, the entire dashboard will filter for the parameters you’ve set with your chosen filters. Now, you can also simply click ‘CLEAR’ to reset the filters you’ve chosen to the default settings: All groups, all locations, the last 6 months.
You now also have the ability to filter by review source!
Previously, you had the option to export a PDF of the dashboard. However, with all modern browsers, you already have the ability to export any page you are viewing to PDF through the print functions. That is why the new button you will find says “Print Dashboard.” Upon clicking it, browsers now offer the ability to save as a PDF, giving you the same data you would have originally received.
Based on customer feedback, we have added location score trends to the dashboard. You can now more clearly see the metrics that go into computing the location score and the list is ordered in terms of greatest positive or negative changes over a time period, allowing you to zero in on the locations that are seeing the greatest fluctuations in scores.
We’re showing you score increases or decreases + or - so you can see trends on how that individual location is performing for the (dashboard) filtered time period. The score demonstrates an increase or decrease in the score of the location out of 100. You’ll see that that score directly correlates to the Location Performance Report and by clicking on an individual location, you’ll be able to drill down into that data in the larger report.
We have reduced the size of the trending keywords overview, moved it closer to the top of the dashboard and replaced the word bubbles with a more clearly delineated ranking of positive/neutral/negative keywords. This ‘less is more’ approach is a better way to communicate information and improves accessibility for color-blind users.
Just like Dashboard 1.0, you can continue to observe how your star ratings are trending in the given time frame you’ve established.
You can also continue to view your breakdown across all sources in a given time period! Using this graph, learn where your reviews are coming from while also viewing your average star rating for each source.
If you have any questions, please contact firstname.lastname@example.org. Happy tracking!