Does this sound like a familiar story? Your ReviewTrackers account shows Facebook integration issues because the Facebook account you integrated with doesn't have access to those Facebook pages. Once you get access to those pages on Facebook, however, the integration issue persists!
Fortunately, we have a solution. If you've added pages to your Facebook account, you'll need to reset your Facebook integration with ReviewTrackers to resolve those integration issues. Simply disconnecting in ReviewTrackers won't cut it, you need to go into Facebook to remove the ReviewTrackers application and then integrate again.
1. Log into your Facebook account and go to Settings.
Log into your regular Facebook account, not your Business Manager account if you have one.
2. Go to Business Integrations and remove the ReviewTrackers app.
Select the ReviewTrackers app and click remove.
DO NOT check "Delete posts, videos or events..." checkbox. It will not be selected by default. All you have to click is the blue Remove button.
3. Go to your ReviewTrackers integrations page and click the "Login with Facebook" button to integrate again.
You may need to disconnect from a previously existing integration first. Even if you created this integration - you must disconnect and follow the steps below to reconnect.
Next, you’ll be presented with a prompt from Facebook that looks like this. (If you’re not logged in, you’ll be asked to enter your password first.)
Select “Continue as ‘Your Name’” (Unless your name is Jesse, then it will look exactly like this 😉.)
You’ll now be presented with a second prompt explaining that ReviewTrackers would like to manage and publish to your pages.
Select “Choose what you allow”
Here you will need to ensure that all pages are selected in both the “Manage your Pages” section and the “Publish as Pages you manage” section. ReviewTrackers will not have access to all your pages, just the ones you have set up as locations in the platform, so no need to worry about that!
Now that those pages are in your Facebook account and you've specifically granted ReviewTrackers access to those pages (by following the prompts in Facebook to complete integration), you'll see those issues disappear!
Still having trouble with Facebook integration issues? Check out our comprehensive guide to resolving Facebook integration issues.
If you run into any roadblocks or have questions along the way, email firstname.lastname@example.org and we’ll be happy to help.