Integrating your Google and Facebook accounts with ReviewTrackers is an important step that benefits both you and your customers!
Here's what you should know before you integrate:
Integration is to only way to access Facebook reviews: Facebook has recently made several security updates that require you to integrate before you can access review and recommendation data. Don't miss out on important customer insights from this widely used platform!
Access to all of your pages: Before you integrate your Google and Facebook accounts, you'll need to make sure you have access to all of your business pages. In Google, you need manager access or higher and in Facebook, you need editor access or higher. This may require a little bit of coordination on your end, but you'll be thankful in the end!
Integrate as soon as possible: The sooner the better when it comes to integrating your Google and Facebook accounts! You'll only be able to respond to reviews in-app after integration, so any reviews pulled in before integration will have to be responded to on the source page.
Updates every day: If you don't have access to all of your Facebook or Google business pages yet and it's going to take some time to get them, not a problem! Integrate with what you have access to now and any additional pages you get access to will be automatically added.
Some additional benefits of integration include:
Respond directly from the application: Integrating your Google and Facebook account allows you to respond to reviews directly from ReviewTrackers. This saves time and makes it easier for you and your team to respond to reviews.
Get reviews faster: Once you integrate, ReviewTrackers is able to bring in reviews from Google and Facebook in near real-time, meaning you get reviews and alerts faster and can take immediate action.
Ready to get started?
The Integrations section in our support center has walkthroughs and resources for integrating your Google and Facebook accounts!
If you run into any roadblocks or have questions along the way, email firstname.lastname@example.org and we’ll be happy to help!