ReviewTrackers’ Dashboard has been designed from the ground up to quickly deliver the most important and relevant information to dashboard users. Featuring a clean and modern look, the ReviewTrackers dashboard will enable a more complete understanding of key data and trends.
The dashboard is the hub of the ReviewTrackers system and is the first thing you see when you log into the system - it brings together a high level view of your review data, helps you spot trends in sentiment, and draws attention to areas that need improvement.
We wanted to make sure we designed the dashboard as a tool you could use to more effectively understand what is happening in your business. We also wanted to build something that effectively guides you to the most appropriate actions, whether that is responding to reviews, requesting additional reviews, or uncovering deeper insights.
The dashboard provides you:
- A clearer view of the most important data and trends: average rating, total reviews, response rate and response time, allowing for more efficient analysis.
- Location score trends, which showcase which locations are showing the greatest movement (positive or negative) in score, highlighting which locations could use improvement or commendation.
- Easier-to-understand trending keywords. Provided by our proprietary artificial intelligence engine, these keywords help your team understand not only what customers are talking about, but also how they really feel.
- Ratings and Review Sites Distribution charts. See exactly which ratings you're frequently receiving, as well as which websites you're getting the most traffic from.
See below for a breakdown of each section of your ReviewTrackers Dashboard:
As you can see below, you have filtering options with the ability to filter by group, location, source and (custom) time frame. Remember, the entire dashboard will filter for the parameters you’ve set with your chosen filters. Now, you can also simply click ‘CLEAR ALL’ to reset the filters you’ve chosen to the default settings: All groups, all locations, all sources and within the last 6 months.
Download a PDF:
Previously, you had the option to export a PDF of the dashboard. However, with all modern browsers, you already have the ability to export any page you are viewing to PDF through the print functions. That is why the new button you will find says “Print Dashboard.” Upon clicking it, browsers now offer the ability to save as a PDF, giving you the same data you would have originally received.
Location Score Trends:
Based on customer feedback, we have added location score trends to the dashboard. You can now more clearly see the metrics that go into computing the location score and the list is ordered in terms of greatest positive or negative changes over a time period, allowing you to zero in on the locations that are seeing the greatest fluctuations in scores.
We’re showing your score increases or decreases as a + or - so you can see trends on how that individual location is performing for the (dashboard) filtered time period. The score demonstrates an increase or decrease in the score of the location out of 100. You’ll see that that score directly correlates to the Location Performance Report and by clicking on an individual location, you’ll be able to drill down into that data in the larger report. You can also select the "View all locations" button in order to be taken directly to your Location Score page!
We have reduced the size of the trending keywords overview, moved it closer to the top of the dashboard and replaced the word bubbles with a more clearly delineated ranking of positive/neutral/negative keywords. This ‘less is more’ approach is a better way to communicate information and improves accessibility for color-blind users. You can also navigate to your "Keywords" page by choosing the "View all keywords" button in the top right corner!
You can observe how your star ratings are trending in the given time frame you’ve established.
Review Sites Distribution:
You can also view your review breakdown across all sources in a given time period! Using this graph, you can learn where your reviews are coming from while also viewing your average star rating for each source.
If you have any questions, please contact firstname.lastname@example.org. Happy tracking!