If you’re reading this then you’ve learned that in order for users to respond to Google reviews in ReviewTrackers - you need a single Google login to integrate all locations within ReviewTrackers. Identify the scenario below that fits your needs, and read carefully!
If neither of these relates to your circumstances, or you need additional guidance, email support@reviewtrackers.com and we’ll be happy to help!
I am an agency or multi-brand business that manages multiple Google accounts.
Since Google doesn’t offer the ability to group locations by brand, we understand how it can get messy to manage them all in one account. Below is our suggested plan of action for this scenario.
1. Setup a new Google user to use for the ReviewTrackers integration.
You can use this user solely for the integration, and still keep your separate accounts to manage their listings independently. Click here to create a new Google user.
2. Share access to each GMB account with that new Google user.
First make sure that you have “Owner” access to each of the GMB accounts, as only an Owner can add other users. If you’re a “Manager”, an Owner will either need to upgrade your role OR go through the process of adding the user for you.
Log in to each GMB account as an Owner, and grant Manager access to the new Google user to each of the locations. Click here for a step-by-step guide on how to share access with a Google user.
Note: Google does not have the ability to share access with all locations at once. This means you’ll need to repeat the steps for each location.
3. Accept the invitations for access.
After you’ve shared access to all locations in a GMB account, login to the Gmail of the new user and accept each of the invitations. Google will likely combine them all into one email thread, so be careful not to miss any. We suggest using the Gmail star function to mark each one as accepted.
4. Integrate with ReviewTrackers.
Once you have a single Google user that has gained GMB access to all of the locations in ReviewTrackers, follow this help article to integrate Google and ReviewTrackers.
I am an agency and my clients manage their own Google My Business.
We’ve got you covered. Below is our suggested plan of action for this scenario.
1. Setup a new Google user to use for the ReviewTrackers integration.
You can use this user solely for the integration, and still keep your separate accounts to manage their listings independently. Click here to create a new Google user.
2. Get your client's buy-in.
Discuss the benefit of responding to Google reviews with each of your clients, and get their buy-in for access to their GMB account. Clarify for them that no changes will be made to their Google listings other than publishing their review responses.
3. Have clients share GMB location access with Google user.
Once you’ve got the buy-in and have identified the Owner of their GMB account, share this how-to guide and the email address of your Google user account with them.
Note: Google does not have the ability to share access with all locations at once. This means the Owner will need to repeat the steps for each location.
4. Accept the invitations for access.
After you’ve shared access to all locations in a GMB account, log in to the Gmail of the new user and accept each of the invitations. Google will likely combine them all into one email thread, so be careful not to miss any. We suggest using the Gmail star function, as you go along, to mark each one as accepted.
5. Integrate with ReviewTrackers.
Once you have a single Google user that has gained GMB access to all of the locations in ReviewTrackers, follow this help article to integrate Google and ReviewTrackers.
Here is a list of other Google how-to’s we think you’ll find helpful: