Merge Tags make including dynamic content in your review and feedback request templates quick and easy. Merge Tags are placeholder variables that are replaced with content when sending a review campaign. Merge Tags can be found by navigating to the Ask Tool > Templates. From this page, click +New Template to create a review request template from scratch or update an existing template by clicking the 'Clone' icon next to the template as shown here.
Once you select your template you can modify the copy as needed and click to insert a merge tag from the list below your message box.
Below you can find a complete list of the available merge tags that can be included in your Ask Campaigns.
Your Company Name as it appears in your Account settings. You can find this under Settings > Account Info > Company Name.
The location name as it appears in your location settings. You can find these listed under Settings > Locations & Groups > Location Public Name.
The from name set in the Ask Tool composer or in the default sender information under Customize.
RECIPIENT FIRST NAME
The first name of the recipient, if provided in the CSV file. If a name is not provided, "customer" will be used. You can also edit the "customer" fallback value to something else if preferred.
RECIPIENT LAST NAME
The last name of the recipient, if provided in the CSV file. If not provided, "customer" will be used. You can edit the "customer" fallback value to something else if preferred.
This variable is required. It displays the review sites button in the email.
If you have any questions on this feature, you can always reach us at firstname.lastname@example.org.