ReviewTrackers offers Review Status labels to help you stay organized and in sync with your team. The default options include In Progress, Responded, and Do Not Respond.
However, we realize those phrases may not be a perfect fit for everyone's workflow.
Admins can now customize review status labels anytime under Settings!
Here are a few different ways to use these labels:
1. Rewrite them to suit your workflow. Examples: Pending Approval, Contacted Customer, No Response Needed
2. Use them as Topic labels to keep track of which aspect of your business the review is about, or to indicate which department it concerns. Examples: Customer Service, Housekeeping, Staff Training
3. Sometimes customers go back and update or remove their reviews after you've contacted them. If this is common for your business, you may want to set your status labels as Responded, Customer Updated, and Customer Deleted.
Pssst... Have a great idea that isn't listed here? Send it over to firstname.lastname@example.org - we'd love to hear how you're using this feature!