You asked, we delivered! We have been hearing from our customers that having the ability to mention or tag different users via the comments/notes section would be super helpful and improve daily workflow. This works similarly to tagging your friends on Facebook in a post that you think would be of interest to them.

ReviewTrackers is proud to introduce @mentions, a new workflow that empowers teams to work together more efficiently. @mentions allows users to resolve issues by sending stakeholders notifications and working on replies together. Simply @mention (at mention) a user to start collaborating!

To get started using @mentions, reach out to your Customer Success Manager at support@reviewtrackers.com and they will turn on the feature for you!

How does it work?

Admin(s), Manager(s) and Users can use the Notes section on the Review Detail page to @mention other users in the notes to collaborate and improve daily workflow.

Simply type the “@” symbol in the private notes section and select from the drop-down which other ReviewTrackers users you would like to include and collaborate with.

Once a new note with an @ mention is added, an email notification will be sent to all users that were mentioned in the note.

This is what the email alert will look like when a user is @mention-ed in ReviewTrackers:

At this point in time, updated notes with mentions will not alert the user again with an additional email.

We are very excited for you to try this feature! This is available to all of our customers, so be sure to reach out to your Customer Success Manager to have this enabled!

PS: Interested in tagging your reviews by keywords? Check out Tagging!

Please reach out to support@reviewtrackers.com if you have any questions!