Our Experience Analysis feature leverages AI to organize trends across all reviews and customer feedback, enabling businesses to prioritize where to focus their efforts and on what.
By categorizing feedback, businesses have the ability to identify how much people are talking about value, for example, and if it is being discussed positively or negatively. It also allows you to further hone in on exactly what complaints people have to drive change and retain more customers!
Businesses using this tool can gain a competitive edge. Detecting trends across diner feedback, for example, enables restaurants to create experiences that meet their diners' needs and expectations, and drive happiness and loyalty!
Restaurant Industry Example:
Here we have identified the top categories for the restaurant industry:
- Food - Analyzes the quality and taste of your food.
- Service - Examines the standard of your service.
- Atmosphere - Informs you of customer thoughts on the vibe of your restaurant.
- Value - Explains how your customers view your pricing.
- Consumer - Provides data on the reason for the customer's visit. Some examples may be a great lunch spot, celebrating an anniversary, kid-friendly, vegan, date night, etc.
Business and Service Industries Example:
For other business and service industries, we've identified the following categories:
- Product - Analyzes the quality of the product you offer.
- Service - Offers insight into the level of service provided.
- Location - Informs you of customer thoughts on the convenience and feel of your location.
- Value - Explains how your customers view your pricing.
- Customer - Provides data on the reason for the customer's visit and overall experience.
We hope this analytics tool will give your business the competitive edge to keep succeeding! As always, please reach out to support@reviewtrackers.com if you have any questions.