In just a few steps, you can ask your customers to to leave a review on one of the review sites that are most important to you! Aided by bright logos and a simple call to action, they're only a click away from sharing their experience and boosting your reputation.
Follow below for a walkthrough of how to compose and send an email asking your customers to leave a public review right from ReviewTrackers!
1. Choose your medium and name your campaign.
Click the “Ask for Reviews” tab, then select "Compose" in the subsection to take you into the Ask tool.
You'll then be prompted to select your medium (Email) and name your campaign.
2. Choose a location and input your recipients.
Under the "Recipients" Section, there will be a drop-down list of all your locations. Choose the location you want to send the campaign to and scroll down. There are two different ways to send out your request. You can either type/paste your recipient's emails manually or download a CSV to add your data to and upload. Please be aware that you must use the CSV if you have more than fifty recipients.
NOTE: Check out our additional help article here on how to Ask for Reviews for multiple locations!
3. Personalize your message in the "Customize" section using the text fields and editing tools provided.
Select the "Customize" tab and make sure you choose the correct template. You can further customize your Ask Campaign by Sender Name, Reply-To Email, Email Subject and Email Copy.
4. Choose your Review Sites.
Let ReviewTrackers do the selection for you with our "Smart Suggest" algorithm or manually select up to three review sites of your preference!
Note: If you don't see a source listed that you believe should be there, it could be one of two reasons:
- For this particular location, we were unable to find a listing on this site at the time it was added.
(If you're aware of a listing that exists for this location, please email firstname.lastname@example.org with this information and the URL to the listing, and we'll be happy to add it in for you.)
- Some sites like Yelp have a policy against asking for reviews.
5. Preview Your Email.
We now offer a dynamic preview of your Ask Campaign that updates as you input new information! It is to the right of "Recipients" and "Customize" sections.
You can also send yourself a test copy of your campaign too! Just click the "Send test" button at the top of the preview to send a copy to yourself or up to three custom emails. Please note that the copy may end up in your spam folder.
6. Send Campaign.
Now all you have to do is hit the “Send campaign" button and you're on your way to generating more reviews for your business!
Pro Tip: Yelp is not an option to request a review for as review solicitation is against their terms of service. Read more about their terms of service and solicitation penalties here.