Did you send yourself a copy of a Feedback or Review Request, only to find that it never landed in your inbox?
It happens to the best of us. Actually, it happens to all of us because our email servers are valiantly protecting us from spam.
When you send an email to an address with the same domain name as the reply-to address (ie, @yourcompany.com), your server may assume it was a phishing attempt and the email will automatically land in your spam folder. In some cases, it may be blocked entirely.
Here's what happens, from your email server's point of view:
Your server receives an email, which claims to have been sent from that same server - but it wasn't, because it was sent from ours!
"Hmmm...strange. I have no record of ever sending that email, so it can't possibly have come from me," says the server. "This must be spam! Better block it."
The quick fix is to send your tests to another email address with a different domain, but you can also adjust your inbound security settings with your email provider. You can also try and whitelist us using e-mail.reviewtrackers.com. Here's a helpful article with instructions on how to whitelist in most major email providers!