What is Review Change Tracking?
Our new Review Change Tracking feature offers customers historical data and insights around how reviews change after they’re published. This means that you can actually see when your reviewer is updating, changing or deleting their reviews! [Please note we cannot currently collect deleted reviews from Google as their API does not update us with that information when they remove a review].
Review Change Tracking is currently available in all ReviewTrackers accounts that are integrated with Google and Facebook. If you are not currently integrated and want to take advantage of this new feature, check out our help center articles on how easy it is to configure your integrations with Google and Facebook.
We believe this data will empower you in many ways, including the following:
- Helping understand what exactly changed in your reviews, when they changed and why they changed.
- Allowing you to retroactively edit or delete review responses so that they make sense in the context of the current version of a review rather than what the review said initially.
- Generating up-to-date reports and metrics that reflect what is true on the Internet.
How Can I See Updated Reviews?
It's simple! Updated reviews will still show up in your Ratings & Reviews section!
An icon will appear at the top of your review indicating that the reviewer has changed their initial review.
You'll then click the Previous versions prompt on the right hand side to show you the history of your review.
This section is where you'll see exactly what the initial review was and how it's been updated!
We believe this feature is going to be of great use to all our customers moving forward. Remember to email firstname.lastname@example.org with any questions you may have and Happy Tracking!