Phone numbers obtained for the express purpose of asking for customer feedback or reviews should be obtained with the consent and understanding of the customer for this purpose. It is the sole responsibility of the client to obtain and maintain prior written express consent for SMS communications sent via your business and/or agency. ReviewTrackers does not obtain prior written express consent for text message communications sent to the clients’ customers.
Your legal team should review, edit, and include a limited liability statement and send out appropriately.
Disclaimer: Please note that text messages sent via ReviewTrackers are considered 'Robotexts' by the FCC, and we strongly advise against SMS spamming. Your contacts should have the ability to opt out of messages from your business at any time. Phone numbers obtained for the express purpose of asking for customer feedback or reviews should be obtained with the consent and understanding of the customer for this purpose.
For more information and the full text of these laws, please visit https://www.fcc.gov/consumers/guides/stop-unwanted-calls-texts-and-faxes.
Again, ReviewTrackers does not obtain prior written express consent from your contacts before sending out SMS messages. This is required by TCPA guidelines. That said, we do abide by the opt out clause, meaning that if a recipient of the SMS opts out, we will no longer ask for feedback or reviews on your behalf.
For more information around TCPA guidelines, please click here.