Kick your 1st-party feedback strategy into overdrive by turning any microsurvey into a 2-way conversational-style SMS-native survey.
Why Use SMS Surveys?
Conversational-style SMS requests convert 3-4x higher than any other method, leading to significantly more survey responses per campaign. Moreover, the engaging user experience has inherently less user friction than a landing page redirect, resulting in more complete and detailed survey responses.
Higher response rates --> more detailed, quality feedback --> faster & deeper insights!
How it works
Any microsurvey can be turned into an SMS Survey by going to the Composer page in Ask Tool, choosing the desired sms survey, and switching the toggle on. You don't need a template to be selected.
From there, campaigns can be sent just like any other regular Ask campaign:
1. Upload CSV of recipient data
2. Paste recipients directly into Composer
3. Send requests automatically via API or Zapier integration.
If you have any additional questions, please contact your Customer Sucess Manager or support@reviewtrackers.com for assistance.