Asking for feedback or a review via SMS Campaigns can be a great alternative if the person who has offered to write you a review doesn't have an email address, or if they have asked that you send the request via text message.
It’s important to remember that you must have obtained prior consent from the end user before asking for feedback or a review via SMS. If you need a refresher, please review the following disclaimer and guidelines here.
Once you get approval from the recipient, you can then navigate to the Ask for Reviews section of the platform and begin your SMS request. The steps below will help walk you through the process of sending these out!
1. Choose your medium and name your campaign.
Click the “Ask for Reviews” tab, then select "Compose" in the subsection to take you into the Ask tool. You'll first be prompted to select your medium (SMS) and name your campaign.
2. Choose a location and input your recipients.
Under the "Recipients" Section, there will be a drop-down list of all your locations. Choose the location you want to send the campaign to and scroll down. There are two different ways to send out your request. You can either type/paste your recipient's phone numbers manually or download a CSV to add your data to and upload. Please be aware that you must use the CSV if you have more than fifty recipients.
NOTE: Check out our additional help article here on how to Ask for Reviews for multiple locations!
3. Personalize your message in the "Customize" section using the text fields and editing tools provided.
Select the "Customize" tab and make sure you choose the correct template. You can further customize your Ask Campaign here by changing the messaging.
4. Choose your Review Sites.
Let ReviewTrackers do the selection for you with our "Smart Suggest" algorithm or manually select up to three review sites of your preference!
Note: If you don't see a source listed that you believe should be there, it could be one of two reasons:
- For this particular location, we were unable to find a listing on this site at the time it was added.
(If you're aware of a listing that exists for this location, please email firstname.lastname@example.org with this information and the URL to the listing, and we'll be happy to add it in for you.)
- Some sites like Yelp have a policy against asking for reviews.
5. Preview Your Text.
We now offer a dynamic preview of your Ask Campaign that updates as you input new information! It is to the right of "Recipients" and "Customize" sections.
You can also send yourself a test copy of your campaign too! Just click the "Send test" button at the top of the preview to send a copy to yourself or up to three custom phone numbers.
6. Send Campaign.
Now all you have to do is hit the “Send campaign" button and you're on your way to generating more reviews for your business!
Once the SMS request is sent, you can track the status of the SMS campaign under the "Campaign Metrics" subsection and apply data filters to see if your messages have been delivered and read!