When using the "Ask Tool" with ReviewTrackers, you can choose from 4 delivery channels to ask for Feedback and/or Reviews:
- SMS
- Kiosk
- Landing Page (URL)
- QR Code
Below is a brief description of each, with directions to other help articles for more details.
The Basics: From within ReviewTrackers, create and send your customers an email asking for (internal) 1st Party Feedback or 3rd Party Feedback (public facing reviews)
Includes:
- All feedback rating types (NPS and star ratings)
- First-Party Feedback Requests
- 3rd-Party Review Requests
Plan Requirement: Included with any ReviewTrackers plan.
Click here for a guide on how-to ask for feedback via email.
Click here for a guide on how-to ask for a review via email.
SMS CAMPAIGNS
The Basics: From within ReviewTrackers, send your customers an SMS or mobile text message asking for feedback and/or reviews.
Includes:
- All feedback rating types (NPS and star ratings)
- 1st Party Feedback Requests
- 3rd Party Review Requests
Plan Requirement: Additional Cost (unless specified in agreement.)
Interested in adding SMS campaigns to your account? Reach out to your customer success manager or email support@reviewtrackers.com.
Click here for FAQs on SMS Campaigns.
KIOSK MODE
The Basics: Each location is provided a unique landing page in which customers can enter their email and contact information. This unique landing page is displayed on location using a device, like an iPad or tablet, which can then be handed to your customer/patient during checkout or towards the end of their visit.
Once they fill it out with their contact information, a feedback survey will be automatically emailed to them. Kiosk Mode is the perfect solution for those that have not previously captured customer emails, and for those looking to capture actionable insights just moments after the crucial sales or care experience.
Includes:
- You can choose to use any of your customized templates, Feedback or Review Request.
Plan Requirement: Available to all ReviewTrackers customers. Please let your CSM know if you can’t access your Kiosk URL by emailing support@reviewtrackers.com.
Click here for additional information about Kiosk Mode.
LANDING PAGE URLs
The Basics: Each location is provided with three(!) unique landing pages:
There are a lot of ways you can use these landing pages, such as in your newsletter, email signature, at the bottom of your receipt, or even on your website like our customer Giordano’s.
Plan Requirement: Included with any ReviewTrackers plan.
Click here for more information on Landing Page URLs.
QR Codes
The Basics: In addition to providing a URL for each landing page option as outlined above, you can also download a QR code. Yet another way to connect with your customers where they are!
Plan Requirement: Included with any ReviewTrackers plan.
If you have any additional questions about feedback types that you can’t find in our Help Center, email support@reviewtrackers.com and we’ll be happy to help!