Using "Ask" with ReviewTrackers gives you multiple options such as:
- generating more 3rd party reviews on sites like Google, Facebook,
- generating 1st party reviews for your own website or uses
- collecting internal private feedback
Curious what the difference is between each type, and when you should use one over the other? We’ve got you covered with a breakdown of each below.
Ask for Feedback
Ask for Feedback prompts your customer to rate their experience, then based on the rating scale parameters you set, either:
- Prompts them to provide a comment and their contact information.
- Prompts them to leave a public review on 1-3 suggested review sites.
Note: If you've set the rating scale to capture positive comments to use as 1st party reviews, your customer will get a third prompt asking for a public review.
Ask for Feedback if…
- You want to measure customer satisfaction.
- You want to ask only happy customers to leave a public review (and keep any negative feedback private and for internal use).
- You want to collect your own (1st Party) reviews to publish on your web properties.
- You want to collect and measure all types of customer feedback.
- You want to measure your company’s Net Promoter Score (NPS).
Ask for Feedback via:
Ask for a Review
Ask for a Review is the option for directly requesting your customer to leave a public review on 1-3 suggested review sites.
Ask for a Review directly if…
- You have a list of happy customers, such as members of a loyalty program or regular customers.
- You want to minimize the number of steps for your customers to leave a review.
Ask for a Review directly via:
Still have questions about the difference or need advice on your specific business use case? Email firstname.lastname@example.org; we’re always happy to help!