Using "Ask" with ReviewTrackers gives you multiple options such as:
- generating more 3rd Party reviews on sites like Google, Facebook and TripAdvisor
- generating 1st Party reviews for your own website or use
- collecting internal 1st Party Feedback
Curious what the difference is between each type, and when you should use one over the other? We’ve got you covered with a breakdown of each below!
Ask for Feedback
Ask for Feedback gathers 1st Party Feedback from your customers that will enter your dashboard as any other review would - but will be internal facing. You then will have the ability to interact with those reviewers and/or amplify that Feedback anywhere you choose, i.e.: your website.
Once reviewers click through the Feedback process, you’ll have two choices on where to send them:
- DEFAULT: They’ll be prompted to leave a public review on 1-3 external 3rd Party review sites of your choice.
- However (!): This functionality can be turned off at the campaign level and submitting that internal (1st Party) Feedback will be the end of the experience for those reviewers. They’ll receive a ‘Thank You’ page.
Ask for Feedback if…
- You want to measure customer satisfaction.
- You want to collect your own (1st Party) reviews to publish on your web properties.
- You want to collect and measure all types of customer Feedback.
- You want to measure your company’s Net Promoter Score (NPS).
Ask for Feedback via:
Ask for a Review
Ask for a Review is the option for directly requesting your customer to leave a public review on 3rd Party review sites.
Ask for a Review directly if…
- You have a list of happy customers, such as members of a loyalty program or regular customers.
- You want to minimize the number of steps for your customers to leave a review.
- You want to drive SEO by increasing your quantity of reviews.
Ask for a Review directly via:
Still have questions about the difference or need advice on your specific business use case? Email email@example.com; we’re always happy to help!